Regional social customers

Brussels-Capital Region: Information on the number of customers whose consumption is billed by the distribution network operator ("DNO" or "Sibelga"). The monthly number of these customers is broken down by postcode and energy vector.

Two categories of customers are supplied by the DNO in its role as "supplier of last resort":

Protected customers: Protected customer status is a protection system set up for residential customers who are struggling to pay their energy bills. This temporary protection allows households experiencing payment difficulties to avoid having their power cut off by their supplier. Moreover, during the term of the protection, they benefit from the special social tariff, a lower tariff than the price charged by the commercial suppliers.

Winter truce customers: A residential customer cannot have their power cut off between 1 October and 31 March, even if authorised by a justice of the peace . This means that, if a commercial supplier or the supplier of last resort obtains the legal termination of the contract binding it to its customer during this period, Sibelga must ensure the continuity of the supply at the special social rate until 31 March, the end of the winter truce.

EOC customers: Customers with an energy contract that is about to expire and that is not being extended by their supplier, and who have not signed a contract with another supplier, have their energy supply cut. These are "End of Contract (EOC)" cuts. During the winter break, these customers are supplied by Sibelga until their supply is resumed by a commercial supplier.

The number provided is an image taken on the last day of the month.

Data are provided by Sibelga. The data reported may differ from one report to another. This is the result of the rectification processes used by players in the energy sector in order to improve the quality of the data.

Data and Resources

Additional Info

Field Value
Theme Energy
Inspire theme
    Metadata language
    License Brussels OpenData License
    Organization Brussels energy regulator
    Person of contact
    Metadata creation date 2017-11-29
    Last update 2018-05-08
    Geospatial coverage

    Dataset extent

    Map tiles & Data by OpenStreetMap, under CC BY SA.